Arrow Exterminators: A Legacy of Pest Control

Arrow Exterminators: A Legacy of Pest Control

Founded in 1964 and based in Atlanta, GA, Arrow Exterminators has grown into a well-established family-owned pest control provider serving 12 states. Known for innovations like the STEPS® Total Protection System and early adoption of Sentricon® termite control, the company combines traditional values with cutting-edge technology.Aarow Inc.This Old House

They’ve received recognition for customer loyalty—one of their Oklahoma branches achieved a 93% retention rate and even earned a Customer Retention Recognition Award.Arrow Exterminators

Service Offerings & Strengths

Arrow provides a wide array of services:

• Pest control, termite treatment

• Mosquito, wildlife, ant, rodent control

• Even handyman services in some regions

Their service professionals are generally trained, licensed, and well-equipped. Plus, they’ve rolled out special programs like SmartCare—a commercial disinfecting service launched during the pandemic that uses EPA-registered, FDA-approved, and USDA-compliant products.

What Customers Are Saying

Positive Feedback

Many customers recommend Arrow for dependable, courteous service:

“I’ve had nothing but good experiences with Arrow Exterminators. Have used them since we bought our house 4 years ago…”Reddit
“We use Arrow Exterminators. They’ve been really good and are excellent about coming out if there’s an issue. … If there’s an issue in between the treatments, they come out at no cost.”Reddit

In some areas, online ratings underscore their strength:

• Angi (Atlanta, GA): 4.7 out of 5 from 220 reviews, with 82% five-star ratingsAngi

• LeadSmart (Charlotte, NC): 8.5/10, highlighting professional, knowledgeable, and friendly serviceLead Smart

Areas of Concern

But not all feedback is glowing. Some customers report poor experiences with billing and customer service:

• Billing without consent: Complaints include being billed for services not authorized or delivered. One user noted, “They sprayed without my confirmation and still billed me $103.92.”Better Business BureauBBB

• Contract disputes: Misunderstandings over renewals and service terms occasionally led to unresolved billing issues.Better Business BureauYelp

• Veteran & HOA concerns: One customer accused Arrow of discriminatory business practices—particularly, not providing a termite inspection letter unless the entire HOA contract was signed. Arrow later clarified constraints related to the property’s structure.Better Business Bureau

• Yelp (Atlanta location): A modest 2.7/5. Customers appreciated technician friendliness, but the low overall rating signals inconsistent experiences.Yelp

• This Old House rating: Arrow scored a 71/100, lost points for limited state coverage and vague claims about environmental practices.This Old House

Employee Experience

On Indeed, Arrow Exterminators has an overall rating based on ~500 employee reviews:

• Work-life balance: 3.7/5

• Pay & benefits: 3.7/5

• Culture & management: 3.6–3.8/5Indeed

Some employees find the environment fulfilling and goal-driven:

“Ability to meet personal goals… clear sense of purpose.”Indeed
But there are downsides too, like challenging compensation and limited advancement prospects.

Blog Snippet Style Wrap-Up

Why choose Arrow Exterminators?
If you’re after a veteran pest control company that mixes family values with innovation—complete with termite systems like Sentricon®, tech-powered scheduling, and even environmental care—Arrow might be your match. Customers commonly highlight their quick responsiveness, friendly techs, and ability to handle unexpected issues without extra charges.

Before you sign up, though…
Be sure to ask about automatic renewals, get services and charges clearly confirmed, and note your preferences in writing. Many customer complaints center on surprise charges or unwanted visits. Clarifying expectations upfront can make a big difference.